AcomData Store Hassle-free Returns
RMA for Products purchased on the AcomData online store ONLY within last 30 days. If you need an RMA for a purchase made outside of the AcomData online store, please call Technical Support at (909) 786-4280 (and press option 1) after completing your online product registration (CLICK HERE)
Returns Policies
AcomData is happy to accept returns of purchased items within 30 days of the date of shipment. We will issue a credit for products that arrived defective or have become defective within 30 days of shipment. Visit our Technical Support site to help determine if your product is defective or if a solution exists.
AcomData does not issue credit for costs incurred in shipping a returned item.
AcomData must receive the returned item within 10 days after an RMA number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.
Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic endcaps to protect it during transit.
Refusal Policy
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to AcomData and credited for the product cost and tax, less shipping and handling. Please allow 3 to 4 weeks for a credit to be issued. It is the customerīs responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.
Returns Instructions (FOR PRODUCTS PURCHASED AT THE ACOMDATA ONLINE STORE ONLY!)
To return a product please follow these simple steps:
- Request a Return
A Return Merchandise Authorization (RMA) number may be obtained by calling Customer Service at (909) 786-4280 or send email to returns@acomdata.com. You will receive a reply within 24~72 hours via email.
- Write your RMA number on your return
Write your RMA number (RMA#:_______) clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic endcaps to protect it during transit. When using the original carton, please ensure that all previous shipping labels or other markings have been removed or covered completely.
- Ship the product back to us
You must send the product back to us using UPS or FedEx . AcomData will not be responsible for items lost in transit to our returns processing center or any return that does not have a signed Proof of Delivery. Please note that standard USPS Priority Mail does not provide the required proof of delivery. We strongly urge you to use UPS or FedEx . It is your responsibility to retain a copy of the returnīs tracking number in the event that the item is lost in transit.
- Send your AcomData return to this address:
AcomData RMA # _______
901 E. Cedar Street
Ontario, California 91761, USA
- E-mail your tracking number to returns@acomdata.com
Please e-mail the shipping carrierīs Package Tracking Number to our Returns Department at returns@acomdata.com.
Please include your RMA number: _______in the e-mail.
- Refund and replacement information
Once the return is received, please allow 10-15 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only.
Replacements will ship within 48 hours of receiving your return, excluding weekends and holidays. Once your order ships, you will be notified via e-mail with the tracking information on your replacement shipment.
